Life Care Services Awarded Highest Customer Satisfaction
Among U.S. Senior Independent Living Communities 2nd Year in a Row
BRENTWOOD, Tn. – The Heritage at Brentwood, managed by Life Care Services®, an LCS® company, announced that its management company ranked highest in customer satisfaction with independent senior living communities for two years in a row in the J.D. Power 2020 U.S. Senior Living Study. The Heritage is proud to be a part of Life Care Services, which achieved the highest score in all six study factors: resident activities, community staff, price paid for services received, resident apartment/living unit, community building and grounds, and dining. Life Care Services, the nation’s second-largest senior living operator, scored 855 on a 1,000-point scale, a full 77 index points above the second-highest performing independent senior living organization.
The J.D. Power 2020 U.S. Senior Living Study examines industry-level performance metrics of senior living providers and highlights the best practices that are critical to customer satisfaction, advocacy and loyalty. The study’s comprehensive view of the senior living resident experience provides an independent and objective measure of the overall satisfaction levels among U.S. customers.
The Heritage at Brentwood has 320 residents and 231 team members.
“Life Care Services is privileged to serve nearly 40,000 seniors across the nation. We are honored to be ranked highest in customer satisfaction with independent senior living communities for two years in a row by J.D. Power,” says Joel Nelson, president and CEO of LCS, the parent company of Life Care Services. “This award represents the voice of our residents and is a testament to our commitment to serve the customer first and foremost.”
J.D. Power surveyed 4,992 residents, or their decision-makers, living in an independent, assisted-living or memory care community within the previous three years.
For more information about The Heritage at Brentwood, visit TheHeritageLCS.com or call 615-564-4900.
About The Heritage at Brentwood
The Heritage at Brentwood is a true LifeCare® community, providing independent living, assisted living and 5-star rated skilled health care on its 48-acre campus. The Heritage, which welcomed its first residents in 2008, completed its final phase of development in early 2019. Amenities include the Healthy Living Center featuring an indoor pool, group exercise studio, 24/7 fitness center, full-service spa and locker rooms; two full-service restaurants, Fireside Grille, a casual dining restaurant open 8 am to 7:30pm Monday-Saturday with a Sunday Brunch, and Southern Oak, a steak-and-seafood restaurant open for dinner, and Poplar Hall, a 300-seat, multi-use auditorium. For more information, visit TheHeritageLCS.com.
About Life Care Services®
Life Care Services, An LCS Company, has the experience required to boost community financial performance, increase occupancy, and develop new lifestyle and health initiatives to meet consumer expectations and help communities thrive. With a long track record of excellence, Life Care Services sets itself apart from other senior living companies with its unique, comprehensive portfolio of support services. Life Care Services is the nation’s second largest operator of senior living communities and has expertise in the management of both Life Plan and Rental communities. From independent living to assisted living, skilled nursing to memory care, at Life Care Services, Experience Is Everything. For more information, visit lifecareservicesLCS.com.
January 12, 2021
The Heritage at Brentwood
National Marketing Director
Life Care Services