Life Care Services awarded highest customer satisfaction among U.S. senior living communities in 2019
The Heritage at Brentwood, managed by Life Care Services®, An LCS® Company, announced that its management company ranked highest in customer satisfaction in the J.D. Power 2019 U.S. Senior Living Study.
The Heritage at Brentwood is proud to be a part of Life Care Services, which achieved the highest score in all seven study factors: resident services and activities; community staff; food and beverage; new resident orientation; resident cost; community and grounds; and resident apartment unit. Life Care Services, the nation’s second-largest senior living operator, scored 843 on a 1,000-point scale, a full 49 index points above the second-highest performing senior living organization.
The J.D. Power 2019 U.S. Senior Living Study examines industry-level performance metrics of senior living providers, and highlights the best practices that are critical to customer satisfaction, advocacy, and loyalty. The study’s comprehensive view of the senior living resident experience provides an independent and objective measure of the overall satisfaction levels among U.S.
customers The Heritage at Brentwood serves 250 residents and has 260 team members.
“Our company is committed to providing the resources for communities to deliver an exceptional resident experience driven by innovation, signature programs and quality services. The J.D. Power award represents the voice of the senior living customer, and I can’t think of a more important voice than that of the residents we serve,” says Joel Nelson, president and CEO of LCS, the parent company for Life Care Services. “The Heritage at Brentwood employees have a passion for serving seniors, and their dedication to its residents continually inspires me.” J.D. Power surveyed 3,021 residents, family members, and friends of residents living in independent living, assisted living, or memory care communities across the United States.
For more information about The Heritage at Brentwood, visit theheritagelcs.com or call 615-564-4900.
About Life Care Services®
Life Care Services, An LCS Company, is the second-largest operator of senior living communities in the nation and has expertise in the management of both Life Plan Communities and rental communities. From independent living to assisted living, skilled nursing to memory care, Life Care Services has the experience required to boost community financial performance, increase occupancy, and develop new lifestyle and health initiatives to meet consumer expectations and help communities thrive. For more information, visit lifecareservicesseniorliving.com.
About The Heritage at Brentwood
The Heritage at Brentwood is a true LifeCare community, providing independent living, assisted living and 5-star rated skilled health care on its 48-acre campus. The Heritage completed its final phase of development earlier this year. New amenities include:
• The Healthy Living Center featuring an indoor pool, group exercise studio, 24/7 fitness
center, full-service spa and locker rooms.
• Fireside Grille, a full-service, casual dining restaurant open 8 am to 7:30pm Monday-
Saturday with a Sunday Brunch, and Southern Oak, a steak-and-seafood restaurant open
• Redbud, the Heritage’s final residential addition, with 97 spacious one- and two-bedroom
apartment homes, all with reserved underground parking, patios or balconies.
• Eleven one-bedroom assisted living apartments
• Poplar Hall, a 300-seat, multi-use auditorium.
The Heritage at Brentwood is located at 900 Heritage Way, just east of I-65 and north of Concord Road. For more information, visit theheritagelcs.com or call 615-564-4900.